Cartnest is committed to ensuring your satisfaction with every purchase. If you need to return an item, our policy outlines the process and requirements to facilitate a smooth transaction. Eligibility for Returns We accept returns on unused, undamaged items within 30 days of receipt. Products must be in original packaging. Some items, like perishable goods or personalized products, are non-returnable. Return Process To initiate a return, email us at [email protected] with your order number and reason for return. Our team will guide you through the process. Returns must be authorized before shipping back. Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon with Cartnest. Use a trackable shipping service; we are not responsible for items lost in transit. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via email. Damaged or Defective Items If you receive a damaged or defective product, please email us immediately with photos of the damage and order details. We will arrange for a replacement or refund. International Orders Cartnest ships worldwide. Note that return shipping costs for international orders are also the responsibility of the customer unless specified. Contact Us For any questions or further assistance, email us at [email protected]. We strive to respond within 48 hours. Your satisfaction is our priority, and we are here to help with any issues you may encounter.